Every vehicle purchased on BidDrive is backed by our comprehensive Buyer Protection guarantee. If your car isn't as described, you're covered.
BidDrive Buyer Protection is our promise that every vehicle listed on our platform is accurately represented. If you purchase a car through our marketplace and it doesn't match the listing description, we'll refund your money — no questions asked.
Your funds are held in a secure escrow account until you confirm receipt and satisfaction. Only then is payment released to the seller. This ensures a safe, transparent transaction for both parties.
Escrow Protection · Verified Inspections
When you win an auction, your payment goes into a secure escrow account. The seller doesn't receive a cent until you confirm the car is as described.
Upon delivery or pickup, you have 72 hours to inspect the vehicle. Verify everything matches the listing — from mileage to features.
If the vehicle doesn't match its description, file a claim. We'll investigate and refund your money in full, including any shipping costs.
Reach out via live chat, email, or phone within 72 hours of delivery. Provide photos and a description of the discrepancy.
Our resolution team reviews the listing, inspection report, and your evidence. This typically takes 2–3 business days.
If your claim is validated, we issue a full refund (including shipping) within 5 business days. The vehicle is returned to the seller.
No. Buyer Protection is automatically included with every auction purchase on BidDrive — at no additional cost to you.
You have 72 hours from the time of delivery or pickup to inspect the vehicle and report any issues.
Our resolution team acts as a neutral third party, reviewing all evidence to make a fair determination. Both sides can present documentation.
Yes. If a claim is approved due to a listing discrepancy, we refund the full purchase price plus any documented shipping expenses.
Every vehicle on BidDrive is protected. Browse live auctions and bid with total peace of mind.